I've developed a wide range of PowerShell scripts to automate tasks such as Active Directory user provisioning, group management, system remediation, and Intune application deployment. These scripts have reduced manual workloads by over 50% and improved task consistency and speed.
I’ve managed Microsoft Intune environments to enroll and organize devices, enforce compliance policies, and deploy application packages. I've also created automation scripts to ensure reliable deployment and remediation across over 1,000 corporate and academic endpoints.
One impactful project was developing and deploying a SQL Server database to track shipping inventory in real time at Conestoga College. I designed the schema, wrote stored procedures, and ensured 99.9% uptime. This streamlined reporting and eliminated manual inventory errors.
As an IT Service Desk Analyst, I was the first point of contact for technical issues, resolving over 50 tickets per day with an 80% first-call resolution rate. I developed internal tools using C# to improve ticket routing and reduced average resolution times by 25%.
I take a methodical approach—starting with user feedback and system logs, followed by script-driven diagnostics or testing in controlled environments. I also collaborate closely with stakeholders to implement solutions that are scalable and support long-term goals.
Yes, I have over 4 years of experience developing, deploying, and maintaining SQL Server databases. My work includes designing schemas, writing stored procedures, and building backend systems for applications used in inventory tracking and data reporting.
I hold an Advanced Diploma in Software Engineering Technology from Conestoga College and have also completed the Microsoft Azure Fundamentals certification through Learning Tree.
My blend of hands-on technical skills, automation expertise, and a proven record of improving operational efficiency and user satisfaction sets me apart. I'm committed to continuous learning and delivering reliable, forward-thinking IT solutions.
