Frequently Asked Questions

Get answers to common questions about my experiences and expertise.

How have you used PowerShell in your work?

I've developed a wide range of PowerShell scripts to automate tasks such as Active Directory user provisioning, group management, system remediation, and Intune application deployment. These scripts have reduced manual workloads by over 50% and improved task consistency and speed.

What experience do you have with Microsoft Intune?

I’ve managed Microsoft Intune environments to enroll and organize devices, enforce compliance policies, and deploy application packages. I've also created automation scripts to ensure reliable deployment and remediation across over 1,000 corporate and academic endpoints.

Can you describe a project where you made a significant impact?

One impactful project was developing and deploying a SQL Server database to track shipping inventory in real time at Conestoga College. I designed the schema, wrote stored procedures, and ensured 99.9% uptime. This streamlined reporting and eliminated manual inventory errors.

What was your role at Grand River Hospital?

As an IT Service Desk Analyst, I was the first point of contact for technical issues, resolving over 50 tickets per day with an 80% first-call resolution rate. I developed internal tools using C# to improve ticket routing and reduced average resolution times by 25%.

What’s your approach to solving complex IT issues?

I take a methodical approach—starting with user feedback and system logs, followed by script-driven diagnostics or testing in controlled environments. I also collaborate closely with stakeholders to implement solutions that are scalable and support long-term goals.

Do you have experience working with databases?

Yes, I have over 4 years of experience developing, deploying, and maintaining SQL Server databases. My work includes designing schemas, writing stored procedures, and building backend systems for applications used in inventory tracking and data reporting.

What’s your educational background?

I hold an Advanced Diploma in Software Engineering Technology from Conestoga College and have also completed the Microsoft Azure Fundamentals certification through Learning Tree.

What makes you stand out as an IT professional?

My blend of hands-on technical skills, automation expertise, and a proven record of improving operational efficiency and user satisfaction sets me apart. I'm committed to continuous learning and delivering reliable, forward-thinking IT solutions.